Insights Live
Top question themes this month?
1Shipping & delivery32%
2Product compatibility24%
3Returns & exchanges18%
Commerce AI you can trust The Agentic
The Agentic
Commerce OS
One operating layer that captures first-party data, refines intent, and chats with your site visitors.
Your agents, your rules, your orchestration.
The operating layer
Agents trained on your data.
Capture first-party behavior, refine it into intent, and execute on the storefront. Each product delivers value on its own. Together they compound.
Audience Segmentation Live
Shopping Assistant Live
Affordable golf balls that still perform?
The Titleist TruFeel is a great pick. About $25 a dozen.
RecommendationTitleist TruFeel · $25/dozen And where’s my order from Tuesday?
Order status#48213 · arrives Friday 100%
Uptime · 10 years
We serve brands that cannot afford to have an off day
Behind the conversation
One chat handles every ask
A shopper's question can span discovery, product details, order status, and returns. Webscale AI sends each part to the right specialist and answers as one, so customers never repeat themselves and you run it all from a single place.
A team of agents
Five specialists routing into one conversation
Why Webscale AI
What Commerce AI means to merchants
+42%
Better conversion from AI-referred shoppers than any other channel
Adobe · 2026 80%
Of common service issues resolved autonomously by 2029, cutting operating cost about 30%
Gartner $0.62
Cost of an AI-handled resolution against $7.40 for a human agent
McKinsey · 2026 4x
Higher conversion when shoppers engage an AI assistant, 12.3% against 3.1%
VENDOR REPORTED Use cases
Where commerce breaks, the assistant delivers
The moments that decide a sale rarely happen in a clean flow. Here is how the Commerce AI products resolve the ones that cost merchants most.
Product discovery
Answers, not result pages
Catalog search is slow and blunt. A shopper who cannot find the product leaves. The assistant reads intent and takes them straight to the right item, in one exchange.
- Intent in plain language, not keyword roulette
- No pages of near-misses to wade through
- Grounded in live catalog and availability
The Chai · Free newsletter
Agentic commerce, steeped monthly
The signal on AI in commerce, minus the hype. One sharp email a month on the platforms, launches, and moves reshaping how people buy.
Free forever One email a month Unsubscribe anytime
You are in. Check your inbox to confirm your first cup.
