Plans that scale with you
Pick the product you need today, go live in under a day, and add the full platform as you grow.
Turn live shopper behavior into segments your marketing can act on.
- 10,000 shopper profiles included
- Live first-party behavioral data
- 24 pre-built segment templates
- One-click sync to Klaviyo & your ESP
Sell and support shoppers in one grounded conversation.
- Unlimited conversations, billed per conversation
- Discovery, Q&A & support in one chat
- Grounded in your full live catalog
- Order, returns & product agents
Assistant, segmentation, CDP and a merchant-owned orchestration layer.
- Everything in both plans
- Merchant-owned orchestration layer
- Guardrails for regulated verticals
- SSO, dedicated onboarding & SLA
- Volume discounts available
Custom pricing, scoped to your stack.
* Introductory pricing, subject to change. Annual discounts available. Billed monthly, cancel anytime.
What you get with each plan
Audience Segmentation stands alone at $499/mo. The AI Shopping Assistant is $499/mo plus $0.98 per shopper conversation. The Full Platform brings both together with the CDP and a merchant-owned orchestration layer.
| Feature | Audience Segmentation$499 / mo | AI Shopping Assistant$499 / mo + $0.98 / conversation | Full PlatformCustom |
|---|---|---|---|
| AI Shopping Assistant | |||
| Conversational discovery, Q&A & support | — | ||
| Order, returns & product agents | — | ||
| Live catalog grounding | — | ||
| Real-time inventory & pricing sync | — | ||
| Conversation pricing | — | $0.98 each | Custom |
| Additional specialist agents | — | Full Platform | |
| Custom workflows (keyword triggers, escalation rules) | — | Full Platform | |
| Audience Segmentation | |||
| Customer Data Platform (CDP) | |||
| Shopper profiles included | 10,000 | — | Custom |
| Live first-party behavioral data | — | ||
| Pre-built segment templates | — | ||
| One-click sync to Klaviyo & your ESP | — | ||
| Configuration & control | |||
| General configuration (logo, tone, training data) | |||
| Design & branding | |||
| Advanced settings (model & provider choice) | Full Platform | Full Platform | |
| Integrations | |||
| Standard connectors (Shopify, Adobe Commerce, Magento Open Source, Shopware) | |||
| Helpdesk (Zendesk, Gorgias, Freshdesk) | — | Included | |
| Marketing (Klaviyo, Google Ads, TikTok, Facebook) | — | ||
| Custom & private connectors | — | — | |
| Compliance & support | |||
| Guided setup walkthrough | |||
| Regulated-vertical guardrails | — | Full Platform | |
| Support | Email and Tickets | Email and Tickets | Dedicated AM + SLA |
Catalog to live assistant in under a day
The plan you pick doesn’t change how fast you get there. Every tier follows the same three steps.
Connect
Point Webscale AI at your store with a standard connector: Shopify, Adobe Commerce, Magento Open Source or Shopware. No re-platforming.
Index
Your catalog, pricing and policy content are indexed into a real-time layer the assistant answers from, not a stale export.
Launch
Drop the assistant onto your storefront and go live. Most merchants are answering real shopper questions the same day.
The same foundation ships with every plan
The questions we get before you buy
Straight answers on the pilot, connectors, launch time and moving between plans.
You run the full Shopping Assistant on a slice of your catalog. Tell us about your store and we’ll confirm fit before setup, then follow up on the details.
Most merchants are answering real shopper questions the same day. Connecting your store and indexing your catalog is the bulk of the work, and a standard connector handles both, and there’s no re-platforming and no long integration project.
The platform connectors — Shopify, Adobe Commerce, Magento Open Source and Shopware — are included on every plan. The helpdesk connectors for Zendesk, Gorgias and Freshdesk come with the AI Shopping Assistant and the Full Platform, on every tier that has a conversation to connect them to. The marketing connectors for Klaviyo, Google Ads, TikTok and Facebook are activation destinations for an audience, so they come with Audience Segmentation and the Full Platform, on every tier that builds audiences to send. Custom or private connectors (for a bespoke stack or an internal system) are part of the Full Platform.
Yes. Move from the pilot to the Shopping Assistant when it’s working, and up to the Full Platform when you need segmentation, the CDP or a merchant-owned orchestration layer. Your indexed catalog and setup carry over, so you don’t start again.
It’s custom, because it depends on catalog size, the connectors you need and the verticals you operate in. Talk to sales and we’ll scope it to what you’re actually running rather than a headline number.
The Shopping Assistant is $499 a month plus $0.98 per shopper conversation, billed monthly, and you can cancel anytime. Annual discounts are available, and annual billing is available on the Full Platform as part of a scoped agreement.
Start a pilot today
Start a risk-free pilot on your catalog, see it answer from your real data, and decide from there. Tell us about your store and we’ll confirm fit before setup.
Commerce AI you can trust.