Webscale AI Blog

Commerce AI,in practice

Field notes on product discovery, agentic commerce and the AI merchants can actually trust. Written by the people building it.

Eleven articles · Sales & Service Chat · Partnership · Product Discovery
01 Can one assistant handle sales and support for a regulated or high-consideration catalog? Latest Regulated · 5 min · Aug 25, 2026 02 Do you need to replace your help desk to add an AI shopping assistant? Buyer's guide · 5 min · Aug 20, 2026 03 Why a return shouldn't need a whole new conversation Order management · 5 min · Aug 18, 2026 04 Webscale AI and Webeyez team up to catch shoppers before they leave Partnerships · 5 min · Aug 14, 2026 05 The support ticket that was actually a sale Pre-sales · 5 min · Aug 13, 2026 06 Why shoppers hate repeating themselves, and what it costs your store Continuity · 5 min · Aug 11, 2026 07 Why "no results found" is costing you shoppers who already decided to buy Site search · 6 min · Aug 7, 2026 08 Chatbot or AI shopping assistant? What actually separates them Buyer's guide · 5 min · Jul 31, 2026 09 Why B2B buyers give up on your catalog before they ever call sales B2B · 6 min · Jul 24, 2026 10 Fitment and part-number search: helping shoppers find the right fit without knowing the part number Fitment · 6 min · Jul 17, 2026 11 Why AI shopping assistants make things up, and how grounded answers fix it Trust · 5 min · Jul 10, 2026

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11 articles
The Chai · Issue No. 02

AI traffic converts 60 percent better. You barely get any.

Our monthly editorial on agentic commerce. In August, AI-referred shoppers turned out to convert far better than everyone else, and there are still barely any of them.

  • 01AI traffic converts far better than everything else, and there is barely any of it
  • 02MCP goes final, and agent identity is next
  • 03What an AI visit is worth, and how many there are
Read Issue No. 02 All issues
Overhead photograph of hundreds of identical grey shopping baskets in a grid, with one basket lifted and lit gold as the only full one, representing the small share of AI-referred retail traffic that carries most of the value.
August 2026
Issue No. 02
The Chai
by
AI traffic converts 60 percent better. You barely get any.
How AI is changing what gets bought and sold
MCP goes final
A stateless spec, with agent identity next on the roadmap.
The basket-lift numbers are grocery numbers
Etsy’s agentic traffic stayed under one percent.