Turn on Quick add to cart
Open the agent, turn on Quick add to cart from product cards under Add to cart on the General tab and select Save. Product cards in the AI Shopping Assistant then show a Quick add button that opens a panel to pick options and add the product to the shopper's cart.
Before you start
Section titled “Before you start”Use Quick add to cart when you want shoppers to add a product to their cart without leaving the conversation. With Quick add to cart from product cards on, each product card the AI Shopping Assistant shows gets a Quick add button. The setting is off by default and belongs to one agent, so turn it on for each agent that should offer it.
- Go to Assistant > Agents and open the agent. The General tab opens.
- Under Add to cart, turn on Quick add to cart from product cards.
- Select Save. Every Save button on the General tab saves the whole tab.
What shoppers see
Section titled “What shoppers see”When the AI Shopping Assistant shows products, each product card has a Quick add button. Selecting Quick add opens the Quick Add panel over the conversation, with the product’s images, name, price, options and quantity. Options are choices such as color and size.
The shopper picks every option, sets the quantity and selects Add to cart. The panel shows “Added to cart.” and closes. The store’s cart icon updates. If a choice is missing or doesn’t exist, the panel says so, for example “Please select a size.” or “That combination is out of stock.”
Check that it worked
Section titled “Check that it worked”- Open the agent and select Playground at the top right.
- Ask for a product your store sells, such as “Show me running shoes”.
- Select Quick add on a product card, pick its options and select Add to cart. The Playground shows which product and quantity a shopper would add. It doesn’t add anything to a cart.
- To check a real add, open your storefront, ask the AI Shopping Assistant for the same product and select Quick add, then Add to cart. The product should appear in your cart.
Test changes in the Playground explains the rest of the Playground.
Troubleshooting
Section titled “Troubleshooting”| Problem | Fix |
|---|---|
| Product cards don’t show Quick add | Turn on Quick add to cart from product cards on the agent’s General tab and select Save. Then start a new chat |
| One product’s card has no Quick add button | The product has no SKU in your catalog. Add a SKU in your store and let the catalog sync |
| The button reads Out of stock | The product is out of stock in your catalog. The button comes back when the product is in stock |
| The panel says “Couldn’t add it to your cart.” or “Adding to cart isn’t available here.” | The store’s cart didn’t accept the product on this page. The shopper can select Open the product page in the panel and add it there |
| Add to cart opens the product page instead of adding the product | The AI Shopping Assistant couldn’t reach the store’s cart from this page, so the shopper finishes on the product page. Check that the AI Shopping Assistant is installed on your store’s own domain |
Frequently asked questions
- Is Quick add to cart on by default?
- No. Quick add to cart from product cards is off for every agent until you turn it on and save. Each agent has its own setting.
- Does the Playground add products to a cart?
- No. The Playground has no store cart to add to. Add to cart in the Playground shows which product and quantity a shopper would add, so you can check the options before you go live.
- Which stores does Quick add to cart work on?
- Magento Open Source, Adobe Commerce and Shopify stores. The AI Shopping Assistant adds the product to the cart on the store's own storefront. When it can't, the shopper finishes on the product page instead.
- Why doesn't every product card show Quick add?
- A product card shows Quick add only when the product has a SKU in your catalog. A product that is out of stock shows Out of stock instead. That button can't be selected.