Supported platforms and integrations

Webscale AI supports Magento Open Source, Adobe Commerce and Shopify. Magento and Adobe Commerce share one connector that syncs products, categories, customers and orders. Shopify syncs products and collections. Integrations also connects Onsite Tracking, Klaviyo, Zendesk, Zendesk Live, Freshdesk and Gorgias.

Overview

Webscale AI connects to a merchant’s commerce platform to sync store data into the Commerce Context Engine. The AI Shopping Assistant and Audience Segmentation both work from that synced data. Webscale AI supports three commerce platforms: Magento Open Source, Adobe Commerce and Shopify.

The Integrations page in the Webscale AI console, opened from the account menu, lists every connector under “Integrations for your business”. Each card connects one platform or tool. Integrations is not available inside the Webscale AI app in your Shopify admin.

Commerce platforms

Platform	Connector	Where you connect	What you need
Magento Open Source	Magento	Integrations, Magento card	A Magento integration with a consumer key, consumer secret, access token and token secret
Adobe Commerce	Magento	Integrations, Magento card	The same as Magento Open Source
Shopify	Shopify	The private install link Webscale sends you for the Webscale AI app	Admin access to your Shopify store

Data each platform syncs

Data	Magento Open Source and Adobe Commerce	Shopify
Products	Synced, with stock levels	Synced
Categories	Synced	Synced from collections
Customers	Synced	Not imported today
Orders	Synced	Not imported today

Webscale AI does not import customers or orders from Shopify stores today. Products and collections sync as normal.

Shopper behavior on the storefront comes from the separate Onsite Tracking integration. The platform connectors do not collect it.

Integrations page cards

Card	What it connects
Magento	Your Magento Open Source or Adobe Commerce catalog, customers, orders and stock
Shopify	Your Shopify products and collections
Onsite Tracking	Shopper behavior on your storefront, captured by a script before the closing </body> tag
Klaviyo	Sends segment members to Klaviyo lists
Zendesk	Lets custom workflows create Zendesk tickets
Zendesk Live	Hands a live chat to a person in Zendesk Agent Workspace
Freshdesk	Lets custom workflows create Freshdesk tickets
Gorgias	Lets custom workflows create Gorgias tickets

Connection controls

Control	Where	What it does
Connect	Integration card	Opens the connection page for an integration that is not connected
Update connection	Integration card	Opens the connection page to change a saved connection
Connected	Integration card	Badge shown when the connection is saved
Verify	Connection page	Checks that Webscale AI can reach the connected system. The Shopify console page labels it Verify Connection
Disconnect	Connection page	Removes the connection and the keys stored for it. You type “disconnect” to confirm

Magento connection fields

Field	What it holds	Allowed values
Website URL	Your store’s REST API address, including /rest/<store code>/V1	A full URL, such as https://your-store.com/rest/default/V1. Replace default with your store view code
Consumer Key	The consumer key from your Magento integration	Text, masked
Consumer Secret	The consumer secret from your Magento integration	Text, masked
Access Token	The access token Magento creates when you activate the integration	Text, masked
Token Secret	The token secret Magento creates when you activate the integration	Text, masked

Shopify connection fields

These fields are on the Shopify connection page in the Webscale AI console. Webscale fills them in when it sets up the Webscale AI app for your store.

Field	What it holds	Allowed values
Store Domain	Your store’s myshopify.com name	The part before .myshopify.com
Client ID	The client ID of the Webscale AI app set up for your store	Text
Client Secret	The client secret of that app	Text

Catalog sync settings

Catalog sync settings are under Settings > Data > Product catalog sync. The defaults below apply to Magento Open Source and Adobe Commerce stores.

Setting	What it does	Allowed values	Default
Sync now	Starts a sync right away. Reads Syncing… while it runs	Not applicable	Not applicable
Status	Shows the result of the latest sync	Completed, Syncing or Failed	Not applicable
Last synced at:	Shows when the latest sync finished	A date and time	Not applicable
Schedule Type	Sets how often the sync runs, with a time and timezone	Hourly, Daily, Weekly or Monthly	Every 6 hours

The scheduling card shows “No schedule configured” until you save a schedule with Create Schedule. The default sync still runs every 6 hours. Each sync brings in only what changed since the last one.

Limits

Limit	Value
Supported commerce platforms	Magento Open Source, Adobe Commerce and Shopify
Default sync interval for Magento and Adobe Commerce	Every 6 hours
Shopify data imported today	Products and collections
Integrations inside the Webscale AI app in your Shopify admin	Not available

Frequently asked questions

Which ecommerce platforms does Webscale AI support?

Webscale AI supports Magento Open Source, Adobe Commerce and Shopify. Magento Open Source and Adobe Commerce use the same connector.

Does Webscale AI import customers and orders from Shopify?

Not today. Webscale AI imports products and collections from Shopify stores.

Is the Webscale AI app listed in the Shopify App Store?

No. Webscale sets up the Webscale AI app for your store and sends you a private install link.

Where do I manage integrations for a Shopify store?

Integrations is not available inside the Webscale AI app in your Shopify admin. Contact Webscale support to connect other tools to a Shopify store.